DESIGNING AND IMPROVING BUSINESS PROCESSES

TerraQuants – Collaboration Flow for a Hybrid Team

Process design for an international platform team

TerraQuants - Strategic Market Intelligence

Role

Process Design / Project Coordination

Tools

Slack, Notion

Team

Hybrid, international

Locations

NL, PK, IN, GR

Visit the TerraQuants website

Context

TerraQuants is a platform initiative led by an experienced investor. The goal: bring together data from multiple sources to support better decision-making and make it accessible through a platform + community, together with external specialists (dev/data/design).

The team consisted of web developers, data analysts, and designers working in a hybrid setup on a project basis, spread across multiple countries.

Challenge

The team consisted of web developers, data analysts and designers die hybride en op projectbasis werkten. The client had limited time alongside his regular work, maar wilde wel grip op voortgang, dependencies and decision-making.

Because the team was distributed across meerdere landen (Pakistan, India, Griekenland en Nederland), alignment, handovers, and decisions needed to be tightly organized.

Without clear structure, questions and updates threatened to cause noise, waardoor snelheid en focus onder druk kwamen te staan.

Assignment

Set up a collaboration and communication flow with which the team could continue independently, while progress and decisions remained clear voor de opdrachtgever.

Approach / What I set up

Slack

Communication & alignment

Notion

Documentation & progress tracking

1. Slack structure

2. Notion as the central hub

3. Workflows for questions and alignment

4. Decision pyramid

Decision levels:

  • Team: What can the team decide themselves? (operational choices, technical implementation)
  • Project Leader: When does it escalate to me? (scope, priorities, conflicts)
  • Client: When must the client decide? (strategy, budget, direction)

This enabled faster execution without unnecessary escalation.

International collaboration

With team members in Pakistan, India, Greece and the Netherlands it was essential to:

Result / Delivery

Skills

Process design • Stakeholder management • Project structure • Communication & cadence • Hybrid collaboration • International teamwork • Tool implementation

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